Delivery - to any place in Calcutta and suburbs ONLY. For delivery to suburbs of Calcutta, please click here to add $5 for extra shipping cost. If we cannot deliver to an address, we will send a notification and cancel the transaction. If you are not sure if the address is within the suburban range of the city where we deliver, please send us email and we will let you know.

Please provide recipient's phone number. In case no phone number is available, please provide detailed direction to the address.

A minimum total of $10.00 order will be appreciated.

Delivery Time - within 24 hours unless specified otherwise from the time of credit card transaction. This does not apply to orders to be delivered outside Calcutta, as these orders may take more time. Due to rush during holidays and special festival occasions, please order in advance, as we may not be able to deliver on such days within 24 hours.

Change in delivery time is subject to natural events ( storms, heavy rain etc. ) , or city strikes (bandh, hartaal) or transport/business strikes. Delivery time depends on the availability and inventory of the particular product selected.
Note 1: Some restaurants do not have Mutton Biriyani or any Mutton preparations on Thursday.
Note 2: Please do not request delivery time of morning for food items. Most of the shops ( cake shop - Kathleen or restaurants - Aminia, Amber..etc.) open around noon. Some sweet shops open late too. This helps in delivering food in fresh condition.
Note 3: Please try to select related items from one shop; that helps in faster and fresh delivery.

In case we can not complete order due to unforeseen circumstances, sometimes we have to cancel the order. We notify the customer by email of any such happenings.

If the product price changes by the time order is placed or the product is not available, we may cancel the order and the corresponding credit card transaction.

Credit card transactions are done through secured server.

For any questions/comments/queries please send e-mail to utsabpatrika@yahoo.com